Last Updated: June 2026

These Terms of Service ("Terms") govern your use of the JMA Jewelry website, products, and services.

By accessing our website or placing an order, you agree to be bound by these Terms.

1. Eligibility

By using our website, you represent that you are at least eighteen (18) years old or are using the website under the supervision of a parent or legal guardian.

2. Products and Services

JMA Jewelry offers fine jewelry, engagement rings, bespoke creations, custom commissions, and related services.

We strive to ensure that product descriptions, specifications, pricing, and photographs are accurate. However, we do not guarantee that all content is error-free, complete, or current.

Due to differences in display screens, photography, lighting conditions, gemstones, precious metals, and handcrafted production methods, actual products may vary slightly from website images.

Such variations do not constitute defects.

3. Pricing and Availability

All prices are displayed in Philippine Pesos unless otherwise stated.

JMA Jewelry reserves the right to:

• Modify pricing at any time
• Correct pricing errors
• Limit product quantities
• Discontinue products without notice
  

In the event of a pricing error, we reserve the right to cancel orders and issue refunds where appropriate.

4. Orders and Acceptance

All orders are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit orders at our sole discretion, including but not limited to situations involving:

• Product unavailability
• Pricing errors
• Suspected fraud
• Unauthorized transactions
• Inaccurate customer information

An order is not considered accepted until confirmation has been provided by JMA Jewelry.

5. Made-to-Order, Bespoke & Custom Jewelry

Many JMA Jewelry pieces are handcrafted and made-to-order.

Production timelines provided on the website, through correspondence, or during consultations are estimates only and may vary based on:

• Design complexity
• Gemstone sourcing
• Material availability
• Production schedules
• Circumstances beyond our reasonable control
  

For custom, bespoke, engraved, personalized, resized, or specially commissioned pieces:

• Customers are responsible for reviewing and approving design specifications before production begins.
• Once production has commenced, modifications may not be possible.
• Additional changes may incur additional fees.
• Deposits and payments made toward custom projects are generally non-refundable.
• Minor variations in handcrafted details, gemstone characteristics, dimensions, and finishes are normal and do not constitute defects.

JMA Jewelry reserves the right to decline custom projects at its discretion.

6. Payment Terms

Payment must be completed according to the payment terms communicated at checkout or during consultation.

For bespoke or custom projects, JMA Jewelry may require:

• A non-refundable deposit
• Progress payments
• Full payment before shipment or release

Ownership of all products remains with JMA Jewelry until full payment has been received.

Orders may be delayed, suspended, or cancelled if payment is not received within the required timeframe.

7. Shipping, Delivery & Collection

Delivery Estimates

Production and shipping timelines are estimates only and are not guaranteed delivery dates.

Delays may occur due to:

• Courier disruptions
• Customs clearance procedures
• Weather conditions
• Public holidays
• Material sourcing delays
• Force majeure events

JMA Jewelry shall not be liable for delays beyond its reasonable control.

Shipping Information

Customers are responsible for providing complete and accurate shipping information.

JMA Jewelry shall not be responsible for delays, losses, failed deliveries, or additional charges arising from inaccurate customer information.

Risk of Loss

Responsibility for the product transfers to the customer upon:

• Delivery to the designated address
• Collection by the customer or authorized representative
• Release of the package to the selected courier

International Orders

International shipments may be subject to customs duties, import taxes, brokerage fees, and government charges. These fees are the sole responsibility of the customer unless otherwise stated.

Unclaimed Shipments

Packages returned due to failed delivery attempts, refusal of delivery, non-collection, or incorrect shipping information may be subject to additional shipping charges before redelivery.

8. Returns, Exchanges, Repairs & Warranty

Inspection Upon Receipt

Customers are encouraged to inspect all items immediately upon receipt.

Any concerns should be reported within seven (7) days of delivery.

Returns

Returns may be considered for:

• Manufacturing defects
• Incorrect items shipped
• Other circumstances approved by JMA Jewelry

All return requests are subject to review and approval.

Non-Returnable Items

Unless otherwise required by law, the following are generally non-refundable and non-returnable:

• Bespoke jewelry
• Custom-designed jewelry
• Personalized or engraved pieces
• Resized items
• Special-order gemstones
• Sale items
• Clearance items

Exchanges

Approved exchanges are subject to product availability.

Shipping costs, taxes, duties, customization fees, and service charges are generally non-refundable.

Repairs

Repair services may be offered at JMA Jewelry's discretion.

Repair fees may vary depending on:

• Nature of the repair
• Product condition
• Required materials
• Labor involved

Limited Craftsmanship Warranty

JMA Jewelry warrants that its products are free from manufacturing defects in workmanship at the time of delivery.

This warranty does not cover:

• Normal wear and tear
• Scratches and dents
• Accidental damage
• Impact damage
• Improper handling
• Exposure to chemicals
• Exposure to perfumes, lotions, or cleaning products
• Lost stones resulting from accidents or misuse
• Unauthorized repairs or alterations
• Improper storage

JMA Jewelry reserves the sole right to determine whether a claim qualifies as a manufacturing defect.

Proof of purchase may be required for warranty claims.

9. Jewelry Care and Maintenance

Customers are responsible for the proper care and maintenance of their jewelry.

We recommend:

• Removing jewelry during strenuous activities
• Avoiding exposure to chemicals and cosmetics
• Storing jewelry separately
• Scheduling regular inspections of gemstone settings and clasps

Failure to properly maintain jewelry may affect warranty eligibility.

10. Intellectual Property

All website content, including but not limited to product designs, logos, photographs, videos, graphics, text, and trademarks, are the exclusive property of JMA Jewelry or its licensors and are protected by applicable intellectual property laws.

No content may be reproduced, copied, distributed, or used without prior written permission.

11. User Conduct

You agree not to:

• Use the website for unlawful purposes
• Attempt unauthorized access to systems or data
• Interfere with website functionality
• Submit false, fraudulent, or misleading information
• Infringe upon intellectual property rights

12. Limitation of Liability

To the maximum extent permitted by law, JMA Jewelry shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Use of the website
• Purchase of products
• Delayed deliveries
• Service interruptions
• Loss of data
• Third-party actions
• In all cases, JMA Jewelry's total liability shall not exceed the amount paid by the customer for the applicable order.

13. Force Majeure

JMA Jewelry shall not be responsible for any delay or failure to perform resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, labor disputes, transportation disruptions, communication failures, and supply chain interruptions.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the appropriate courts of Metro Manila, Philippines.

15. Changes to These Terms

JMA Jewelry reserves the right to modify these Terms at any time.

Changes become effective immediately upon posting on the website.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

16. Contact Information

For questions regarding these Terms of Service, orders, products, custom commissions, repairs, or other inquiries, please contact:

JMA Jewelry  

Email: info@jmajewelry.com  

Website: jmajewelry.com

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms of Service.