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Delivery & Returns

Do you offer shipping within the Philippines?

Shipping options are as follows:

  • Metro Manila: Free shipping via LBC for orders above PHP15,000
  • Provincial areas: Shipping via LBC, rates may vary depending on location and final courier charges
Do you ship internationally?

Not at the moment, but we're working on it!

Do you offer in-store pickup?

In-store pickup is available.

Please wait for an email confirmation that your item is ready before scheduling a pickup.

Store Location:
JMA Jewelry, Ground Floor, Edsa Shangri-la Hotel, Mandaluyong

Store Hours:
Monday: 10:00 AM - 6:00 PM
Tuesday to Saturday: 10:00 AM - 7:00 PM
Sunday: Closed

What is your return and exchange policy?

All sales are final 15 days from the date of purchase.

For damaged or defective items, kindly contact us at shop@jmajewelry.com within 3 days of receiving your order.

Key conditions:

  • Items must be unused and returned with original packaging.
  • Used or incomplete returns may not be accepted.
  • Shipping costs for returns (to and from the customer) are shouldered by the customer.
  • Refunds and returns are subject to inspection and approval.
  • The decision on your return or refund will be sent via email.